Refund policy

We Want You to Feel Good About Your Purchase

At Take Control Science, we're committed to making products we believe in and customer experiences we'd want ourselves.

If something isn't right, reach out. We'll do our best to make it right.

30-Day Satisfaction Guarantee

If you're not satisfied with your order, contact us within 30 days of delivery and we'll work with you on a replacement, store credit, or refund.

We understand that supplements are personal. Every body responds differently, and sometimes a product simply isn't the right fit.

To start a return or refund request, email us at support@takecontrolscience.com with your order number and a brief explanation of your experience.

First-Time Product Purchases

Trying something new should feel low risk.

For first-time purchases of any Take Control Science product, our 30-day satisfaction guarantee applies even if the product has been opened and used.

Our team may ask a few questions about your experience so we can continue improving our products and helping future customers get the best results.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong item, or is missing products, contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the issue

  • A brief description of what happened

We'll review the issue and arrange a replacement, store credit, or refund as quickly as possible.

Lost or Stolen Packages

Once an order is marked as delivered by the shipping carrier, responsibility transfers to the recipient.

If your package appears lost or stolen, we recommend checking with neighbors, building management, or household members first.

If you purchased shipping protection at checkout, you may be eligible for a replacement or refund based on the terms of the protection provider.

If shipping protection was not purchased, we'll still do our best to help investigate the issue, but replacements and refunds cannot be guaranteed.

Returns for Unopened Products

Unopened products may be returned within 30 days of delivery.

Products must be:

  • Unused

  • Unopened

  • In original packaging

Customers are responsible for return shipping costs unless the return is the result of our error or a damaged shipment.

Subscription Orders

Subscriptions are designed to make consistency easier, not lock you into anything.

You can pause, skip, modify, or cancel your subscription at any time before your next billing date through your customer portal.

Orders that have already been processed or shipped cannot be canceled.

Refunds generally do not apply to repeat subscription shipments, though exceptions may be made at our discretion.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Most refunds appear within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return resulted from our mistake.

International Orders

At this time, we do not accept returns on international orders.

If your international order arrives damaged or incorrect, please contact us within 72 hours of delivery and include photos of the issue. We'll review the situation and work toward a fair resolution.

A Few Exceptions

The following items are not eligible for refunds or returns:

  • Gift cards

  • Promotional or clearance items marked final sale

  • Products purchased through third-party retailers or marketplaces

  • Orders requested outside the stated return window

Fair Use Policy

Our guarantee exists to give customers confidence when trying our products.

To keep things fair for everyone, we reserve the right to limit or deny refunds, returns, replacements, or store credits in cases of excessive refund activity, abuse of the policy, or suspected fraud.

Need Help?

Our support team is made up of real people who genuinely want to help.

Email us anytime at support@takecontrolscience.com and we'll get back to you as quickly as possible.

The Take Control Promise

We're here to earn trust, not just transactions.

If something doesn't feel right, tell us. We'll listen, look for a solution, and do everything we can to leave you feeling taken care of.